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» Payment Methods, we accepts Visa,
MasterCard, American Express and Discover Via PayPal.
» You may also use an echeck from
your checking account Via PayPal however your chair will not
ship until your echeck has been processed by PayPal that can
take up to 10 days.
» Osaki Massage Chairs web site is
owned and operated be (LWD) Lewis Web Design so your credit card
will be billed by LWD.
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» For all returning merchandise
you must have an RMA (Return Merchandise Authorization) number.
» Customers will be responsible for
both, the original delivery and the returning shipping
charges;
the exception, you are returning merchandise to be exchanged for
another product.
» The product being returned
must have all original packaging and be in new resalable
condition.
» All massage chairs can be
returned or exchanged within 30 days.
» The 30 day time frame for
acceptance of returning merchandise starts from the delivery
date of product. No return of merchandise after this 30 day time
window.
» In case of shipping damage from
our company to the delivery address of customer, replacement
parts will be sent to the customer or a new unit based on a per
case basis.
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» Get your RMA number:
» Submit an request via our contact
form, stating that you have read our return policy.
» Returning merchandise must have a
copy of your invoice, and RMA written on the box of retuning
merchandise.
» Choose the shipping company of
your choice for return.
» Email us back with the tracking
number of the returning merchandise.
» Product/merchandise must be
insured for the possibility of damage/getting lost.
» Put the packing list and your RMA
number inside of your package with the item(s) to return. Make
sure to include all parts and data sent with the package
» Tape box securely and mark with
appropriate shipping address.
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» For all massage chairs we offer a
30-day money back guarantee. Customers will be responsible for
the shipping costs to and from our facility. No refunds after 30
days. You will be charged for ALL delivery and shipping charges.
Buyer will be responsible for all shipping charges to and from
our facility. All massage chairs offer an exchange of a
new unit if there are defects with the product (within 30 days).
After 30 days, our chair manufacturer offer warranty
service. |
